Legal
Platform terms summary
Kinetic Converse helps businesses respond to inbound WhatsApp messages and approved WhatsApp calling features. The business remains responsible for its customer-facing notices, lawful instructions, catalogue accuracy, pricing, refunds, sector-specific rules, and permissions to communicate with customers.
The service must not be used for unlawful marketing, spam, high-risk decisions, or sending sensitive personal data to the AI system without a documented lawful basis and appropriate notice. Proactive commercial messaging or calls are disabled by product scope and require separate legal, telecom, and provider approval before any launch.
Availability of Meta, OpenAI, Supabase, payment, and other third-party services is subject to their terms and approved account configuration. A written customer agreement and data-processing terms must be completed before production use.